Long wait times, overwhelmed agents, and repetitive tickets are the hallmark of legacy customer support. At DivamTech, we’ve flipped that narrative with a Customer Support Chatbot that brings 24/7 intelligence to your frontlines.

🎧 The Problem

Customer service teams face:

• High volumes of repetitive questions

• Limited staff availability beyond business hours

• Missed opportunities to delight and retain users

  
  

🤖 The AI Agent Solution

Our AI-powered chatbot acts as your first-response frontliner, available 24/7 and always accurate. It:

• Leverages internal product documents

• Searches external sources when needed

• Responds instantly via a form/chat UI

  
  

🛠️ Technical Setup

• Interface: Web-based form/chat

• LLM Used: OpenAI GPT-4o Mini

• Data Sources: Internal knowledge base, web search, indexed docs

• Time to Launch: Easy

  
  

💡 Business Value

• 🚀 Resolve common queries in seconds

• 🧠 Reduce pressure on human agents

• 🌍 Provide consistent global support — anytime, anywhere

  
  

💼 Why DivamTech?

We architect domain-trained AI agents that plug directly into your knowledge systems and scale with your support traffic. This isn’t just chat — it’s smart support.

Want to deploy support that never sleeps?

Let’s build your AI helpdesk → divamtech.com/contact