Unlocking a New Business Dimension: The Power of GenAI + RAG
.
In today’s fast-paced digital landscape, businesses are inundated with data yet struggle to extract meaningful, real-time insights. Generative AI (Gen AI) combined with Retrieval-Augmented Generation (RAG) is emerging as a game-changing technology, empowering businesses to unlock value from their own knowledge bases, documents, customer queries, and operational data in real-time.
Challenge
A company managed a vast repository of legal contracts, compliance documents, and internal knowledge bases. The company faced:
Delayed document understanding and search
High support load for internal queries
Manual efforts in summarizing and interpreting legal clauses
Inefficient onboarding of new legal associates.
Despite digitalization, their traditional search tools were keyword-based and couldn’t understand context or semantics.
Solution: Gen AI + RAG
Divam Technologies proposed and implemented a Gen AI + RAG-powered AI Assistant trained on the organization’s private knowledge base.
Key Components:
RAG Framework: Used to fetch contextually relevant data chunks from ApexDocs’ internal repository (contracts, FAQs, SOPs).
LLM Integration: A GPT-based model was used to generate natural-language answers and legal summaries.
Secure Embedding Store: Sensitive documents were embedded and stored securely using vector databases.
Multi-modal Support: Integrated voice + text interface for employees.
Implementation Highlights
Phase | Description |
Phase 1 | Crawled 40,000+ internal legal documents, converted them to vector embeddings. |
Phase 2 | Integrated a ChatGPT-style interface that lets users ask contract-related queries. |
Phase 3 | Set up a feedback loop and a continuous learning pipeline. |
Phase 4 | Added role-based access for compliance and data governance. |
Result
Metric | Before GenAI+RAG | After Implementation |
Document Search Time | 7-10 min per doc | <15 sec |
Legal associate onboarding | 4-6 Weeks | 1.5-2 Weeks |
Internal queries to the legal team | ~120/day | <35/day |
Customer response turnaround | 2-3 days | Real-time(minutes) |
Business Impact
Productivity Boost: 5x faster research for legal and compliance teams.
Cost Savings: Reduced reliance on external legal consultants.
Operational Intelligence: Internal stakeholders access insights 24x7 via AI.
Competitive Advantage: Turnaround time became a major differentiator in RFPs.
Key Use Cases Enabled
Intelligent Q&A across company documents
Contract summarization and clause extraction
Legal compliance bot for regional policies
Real-time assistant for customer service teams
Dynamic document comparison using semantic AI
New Dimensions for the Business
AI as a Service (AaaS): ApexDocs began offering its AI solution as a white-label product to partner law firms.
Data Monetization: Internal document insights helped create new knowledge-based revenue streams.
Hyper-Personalization: RAG empowered them to deliver custom compliance reports for clients based on jurisdictions.
Conclusion
Gen AI and RAG are not just technical upgrades — they represent a paradigm shift in how businesses manage knowledge, deliver services, and drive innovation. For the Company, this transformation redefined their core operational model and opened entirely new growth verticals.